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Frequently Asked Questions

Is B Healthy Counselling right for me?

​B Healthy Counselling believes flexible therapy is a modern way of providing services.

To determine if B Healthy Counselling is right for you, review the following criteria:​

  • Couples seeking therapy 

  • Pregnant women seeking therapy

  • Women experiencing symptoms of postpartum mood disorder and anxiety disorder  

  • Women and couples experiencing infertility

  • Individuals struggling with increased stressors, anxiety or depression

  • Ontario Residents

  • 17 years old +

  • Fluent in English

Call for a Free 15 Minute Consultation to see if counselling is a good fit for you!

Who is not suitable for B Healthy Counselling?

While B Healthy Counselling aims to remove barriers, and make therapy more accessible, B Healthy Counselling is not available 24/7 and cannot provide immediate response to crisis situations. Should you be experiencing a crisis and require immediate help, please contact 911, a local 24 hour crisis response line, or attend directly at your local hospital emergency department.

B Healthy Counselling is not appropriate if:

  • you are thinking of hurting yourself or others (suicidal or homicidal ideation)

  • you are at risk of experiencing violence

  • you want to address undisclosed abuse

  • you are experiencing psychosis or worsening mental health symptoms

What are the advantages to online counselling?

People may find accessing traditional in-person therapy difficult for a variety of reasons: childcare, transportation, scheduling barriers, or lack of services in their home community. People may be anxious about leaving their home or being seen accessing counselling services. All of these reasons could mean that someone doesn’t access any service if the only one available is the traditional in-person model. B Healthy Counselling attempts to remove barriers to accessing professional psychotherapy services by providing three different models of cyber counselling (telephone, text, video chat counselling). All online options  offer convenience, accessibility, mobility, and anonymity of traditional therapy.

What are the disadvantages to online counselling?

While B Healthy Counselling is an advocate for the benefits that online psychotherapy services can provide, it also recognizes there are limitations due to the nature of the service, technology, and the internet. For these reason, in-person therapy is also available for those who prefer the traditional therapy format. 

How is my privacy protected?

B Healthy Counselling safeguards your information through end to end encryption using SSL/TLS technology.B Healthy Counselling also uses OnCall software as the platform for online sessions and this software is compliant with healthcare regulations including the Personal Health Information Protection Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA).  OnCall servers are located in Canada.


Learn how OnCall protects your privacy:

While extensive measures have been taken to ensure your privacy, there are no guarantees information is 100% secure when using online services. You can help ensure your privacy by avoiding use of public computers, using public wifi networks or hotspots. We recommend using a password protected email account that only you have access to. It is also important to ensure you don’t leave confidential information open on a device for others to see. For added protection, avoid the use of  “auto-remember” for user names and passwords.  It is your responsibility to ensure your end of communication is private and secure.

Who will provide my therapy?

Samantha Attinello is the sole provider of psychotherapy services at B Healthy Counselling. Read her bio here.

Can I be reimbursed by my insurance?

Some insurance providers recognize the services of Registered Social worker. Coverage from one insurance provider to another can vary, so please check your plan carefully prior to accessing services if you anticipate coverage. B Healthy Counselling’s e-receipts provide the required information you need to seek reimbursement if this does apply to you.

Can we be friends on Social Media?

It is not ethically appropriate for Samantha to maintain contact with clients through social media sites.

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